Shipping & Returns
We are currently offering free shipping for all orders within the USA! Shipments for most domestic orders arrive within 7 business days of order placement.
International orders shipping costs vary based on weight and destination. International rates are calculated at checkout. We are not responsible for any import taxes and duties charged on orders delivered outside the US.
RETURNS AND EXCHANGES:
We have a 15-day return policy. Returns & Exchanges are accepted on all products, and must be postmarked within 15 days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards and packaging must be included with your return. We reserve the right to deny any return based on the condition of the item. Please note that return postage must be paid for by the customer.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Keep in mind, that due to the handwoven nature of our products, there may be slight imperfections in the weave of the textile or variations in shades of color.
Unfortunately, we cannot accept returns on sale items or gift cards.
Your return request will be processed within 7 business days after we receive your item(s). Please allow 2-7 business days for refunds to be received to the original form of payment once the return has been processed.
Kindly email us at firstname.lastname@example.org for additional Return & Exchanges instructions.